Your service management platform should move as fast as your business does. We help enterprises implement, migrate and optimize BMC Helix and Remedy environments, from ITSM and CMDB configuration to custom workflow automation and ITIL aligned process design. The result is a service management foundation built for visibility, faster resolution and long term cost efficiency.
Every project starts with a signal that something needs to change. These are the situations where the right expertise makes the difference, helping you move faster, lower risk and build on solid foundations.
Legacy Remedy deployments carry rising maintenance costs and shrinking vendor support. We migrate you to Helix with zero data loss and minimal disruption, so your service desk keeps running while your platform moves forward.
Manual handoffs and inconsistent workflows create bottlenecks as your organization grows. We redesign incident, problem, change and asset management processes around ITIL best practices, so service delivery gets faster, not slower.
Inaccurate asset data undermines every decision built on top of it. We configure CMDB and Discovery to map your infrastructure precisely, giving your teams a single source of truth they can actually rely on.
Disconnected tools mean duplicated effort and blind spots across monitoring, DevOps, cloud and HR systems. We integrate Helix and Remedy with your broader technology stack, so information flows without manual intervention.
Over-provisioned licenses quietly drain the budget every year. We audit your BMC environment and right-size licensing to match real usage, reducing cost without reducing capability.
A platform your teams don't fully understand becomes a platform they avoid. We deliver hands-on administrator and end-user training that drives adoption and cuts down on avoidable support tickets
50+
Technology Experts
16+
Enterprise Technology Experience
50k
Users & Systems Supported
We combine innovation, industry expertise and proven execution to deliver scalable technology solutions that create measurable business value.
Step 1
We assess your current Remedy or Helix environment, existing workflows and business objectives to define the right scope and approach.
Step 2
Our team maps your systems, integrations and configuration items to build a clear picture of what needs to move, connect or change.
Step 3
We configure Helix ITSM, Discovery and CMDB around your specific workflows, not a generic template.
Step 4
For organizations moving off legacy Remedy, we execute the migration with historical data preserved and downtime kept to a minimum.
Step 5
We design incident, problem, change and asset management processes aligned with ITIL, then automate the workflows and business rules that support them.
Step 6
We connect Helix and Remedy with your broader technology stack, including monitoring tools, DevOps platforms, cloud services and HR systems.
Step 7
We build executive dashboards and SLA reporting, then validate the environment for performance, accuracy and readiness.
Step 8
We train administrators and end users, then provide managed support and health checks to keep the platform performing as your organization evolves.
We combine innovation, industry expertise and proven execution to deliver scalable technology solutions that create measurable business value.
End-to-end setup and configuration of Helix ITSM, Discovery and CMDB, tailored to your organization's workflows rather than a generic template.
Seamless migration from legacy Remedy versions to Helix, with historical data preserved and downtime kept to a minimum.
Incident, problem, change and asset management processes designed around ITIL best practices to keep service delivery consistent as you scale.
Tailored workflows, business rules and automations that remove manual steps and streamline how service requests move through your organization.
Accurate asset and configuration item mapping, giving your teams full visibility into infrastructure instead of guesswork.
Connecting Helix and Remedy with the tools you already run, including monitoring, DevOps, cloud platforms and HR systems.
Custom reports, SLA tracking and executive dashboards that turn service data into decisions leadership can act on.
Auditing existing BMC environments to identify bottlenecks and keep performance where it needs to be.
Hands-on training programs that drive adoption and reduce the volume of avoidable support tickets.
Ongoing administration, patching and troubleshooting, so your platform stays reliable without pulling your internal team off other priorities.
Right-sizing your BMC licensing to reduce cost without sacrificing the capability your teams depend on.
Building custom applications, forms and extensions using Innovation Studio, Digital Workplace Catalog Builder and the Remedy/Helix Developer Studio.
Choose the engagement model that best fits your goals, team, and project needs.
Integrate a full team of senior developers and a project manager to accelerate your strategic roadmap. This model is ideal for long-term innovation and scaling.
Create a dedicated extension of your tech department with top-tier, vetted engineering talent. Ideal for full project ownership and strategic growth.
Streamline projects while reducing risks, ensuring timely delivery of top-quality results.
Choosing a technology partner is a significant decision. Here are answers to some of the questions organizations ask before starting a conversation with us.
Timelines depend on the scope of your environment, the number of modules involved and whether you're implementing fresh or migrating from legacy Remedy.
Get professional insights to take your business to the next level. Connect with our experts and start your journey toward growth today.
16+
Years of Enterprise Technology Experience
50+
Technology Experts
50K+
Users & Systems Supported
Virtuosoft is an enterprise technology and AI consulting firm with offices in Pakistan, Saudi Arabia, UAE, USA and France. We have scaled 50+ startups and enterprises, impacted 50,000+ users and built systems across ERP, FinTech, cybersecurity and custom software engineering.
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A demo engagement turning raw meter data into actionable usage insights.
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A demo engagement consolidating municipal services into one online portal.
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A demo engagement rebuilding a legacy learning portal for scale and accessibility.
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A demo engagement automating claim triage and document review.
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A demo engagement upgrading rule-based fraud checks with machine learning scoring.
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A demo engagement bringing online and in-store inventory into a single system.
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A demo engagement using sensor data to flag equipment issues before downtime.
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A demo engagement replacing paper intake forms with a secure digital workflow.
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A demo engagement unifying fleet tracking data into one live operations dashboard.
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Virtuosoft partnered with Buypass AI to build Pakistan's first super app, bringing everyday services together in a single platform.
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Virtuosoft partnered with NEOGIES to deliver technology solutions that empower energy efficiency.
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Virtuosoft partnered with AMAX to build GenBI, a conversational data agent that lets teams query and act on business data through natural conversation.
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GASCO partnered with us to implement and manage IT Service management on BMC Helix across its Riyadh operation, replacing fragmented request handling with a single, measured service desk aligned to ITIL and ISO/IEC 20000.
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Virtuosoft has been partnering with Tarabut's Riyadh subsidiary for over 1.6 years as a software development and security controls implementation partner. As the MENA region's leading open banking and embedded finance platform, Tarabut enables secure, API-driven connectivity between banks, fintechs, and third-party service providers. Virtuosoft supported the design and development of regulated open banking platform components, accelerating development cycles while ensuring security, scalability and regulatory alignment across the ecosystem.
